Most orders are processed within 1 business day.
Transit days are business days and do not include the day your order is picked up by UPS or weekends or holidays.
If you need RUSH service please contact us to see if we can process your order sooner.
UPS CANNOT SHIP TO MILTARY BOXES OR POST OFFICE BOXES.
PLEASE USE USPS MAIL FOR THESE LOCATIONS
USPS TAKES 2-5 BUSINESS DAYS FOR DELIVERY.
Refund, Returns and Cancellation Policies:
Refunds and returns will be dealt with depending on circumstances for each order.
Approved returns will be credited for product cost only. Shipping costs are not refundable because they have already been spent with the shipper to ship your order.
Damaged or defective products will be refunded or replaced.
If a refund is issued for a damaged or defective products, then shipping will be refunded as well.
Out of stock items will be refunded along with a partial shipping refund to reflect changes in shipping costs if any. Promotional shipping will not change even if your order drops below the minimum amount for the $100 purchase discount due to out of stocks. If your adjusted order falls below $45 due to out of stocks the $5.99 shipping amount will apply and you will be refunded the difference in shipping.
Frequently Asked Questions
Q. How long does it take to process my order?
A. Most orders ship within 1 business day.
Q. What does SPECIAL ORDER mean?
A. SPECIAL ORDER items are non-stocked items and usually take 7-10 days to come in before your order ships and will hold your entire order.
Q. Do you ship internationally?
A. Sorry we do not ship out of the U.S. Many international customers use a shipping agent that we ship their orders to.
Promotional Shipping Option
Q. What is promotional shipping and how does that work?
A. Promotional shipping is a SHIPPING OPTION and a way to save money. Orders up to $45 are a flat $5.99 shipping fee. Orders $45-$100 are a flat shipping fee of $12.99. On larger orders of $100-$250 it's a flat $9.99 (we pay the difference.) Orders over $250 are $15.99 (again we pay the difference.)
Q. Why is the $45-$100 orders $12.99 and is it a better deal?
A. Because that covers most orders that size. You'll have to check the different shipping options to see if it's a better deal - but at least you know $12.99 is the maximum price you will have to pay on orders that size.
Q. Will Promotional shipping be all flat rate postal?
A. That's likely - however we reserve the right to choose whatever carrier is advantageous to us.